AV ANALYTICS
Refund and cancellation policy
Effective October 3, 2026. This policy explains how to request review of a laboratory service payment or cancellation. It preserves your legal rights and any existing written agreement.
Request a cancellation or refund
Contact info@avanalytical.com or 979-315-5808 as soon as possible. Provide your order or invoice reference, the account email and a brief explanation. Do not email card details. AV Analytics reviews the accepted scope, payment status, work already performed and any applicable written agreement before confirming the outcome.
Laboratory work and cancellation
Submitting a cancellation request does not itself stop work or confirm a refund. Ask the laboratory to confirm whether work can be paused. Charges for work already performed or costs already committed are assessed under the agreed service terms and applicable law. This website does not impose a blanket no-refund rule or a new cancellation fee. If testing cannot proceed, the laboratory will discuss the applicable credit, refund or revised scope.
Payment errors and approved refunds
Report duplicate, incorrect or unauthorized charges promptly so they can be investigated. Once approved, an online-payment refund is normally returned through the payment provider to the original payment method. The provider and your bank control when the credit appears. Ask for a reference if you need to track it. A submitted request or a cancelled order is not proof that funds have been refunded.
Concerns about a report
Contact AV Analytics with the report reference and the concern. The laboratory reviews corrections or additional testing under the agreed scope. Dissatisfaction with a result does not automatically mean testing was not performed; neither does payment remove a right to raise a substantiated service problem. Applicable legal remedies and contractual rights remain available.